Legal
Privacy notice
How we collect, use and protect personal information and how you can withdraw consent at any time. Last updated September 2026.
Who we are
Kirby Chan & Co. Real Estate Team, eXp Realty Brokerage. Registered office: 8763 Bayview Ave #127, Richmond Hill, ON L4B 3V1. Phone 416-305-8008. Email info@kirbychanandco.com.
We are responsible for the personal information under our control. If you have a question about this notice or about how we handle your information, contact us using the details above.
What we collect
- Information you give us. Your name, email address, phone number, the community and timeline you select and anything you write in the message field of an enquiry form.
- Information about your enquiry. The page you submitted from, the date and time, the country your request came from and your browser user agent string. We use this to reply in context and to identify automated submissions.
- Spam prevention. Our enquiry form uses Cloudflare Turnstile to distinguish people from automated scripts. Cloudflare processes a challenge token for this purpose.
Analytics. This site does not currently run analytics or advertising cookies and we do not sell your information.
Why we collect it
To answer your enquiry, to provide real estate services you have asked us about and, where you have consented, to send you information about Muskoka real estate. We do not use your information for any other purpose without asking you first.
Consent and how to withdraw it
We ask for express consent on our enquiry form before we contact you with commercial electronic messages. That consent is recorded with your submission.
You can withdraw consent at any time. Use the unsubscribe link in any email we send, reply to any message asking us to stop or write to info@kirbychanandco.com. We will action it promptly. Withdrawing consent to marketing messages does not prevent us from replying to a transaction you have engaged us on.
Who we share it with
Your enquiry is forwarded to our customer relationship system so we can track and answer it. We use service providers to host this website, to filter spam and to manage client records and those providers process information on our behalf under contract.
We do not sell personal information. We do not share it with third parties for their own marketing.
If you engage us for a transaction, information may be shared with the parties needed to complete it, such as lawyers, lenders, the brokerage and the real estate board and may be subject to the rules of that board and applicable legislation.
Where information is stored
Our service providers may store or process information outside Canada, including in the United States. Where that happens, the information may be accessible to courts and law enforcement in that jurisdiction under its laws.
This website is hosted by Cloudflare, which also processes the enquiry form and provides spam protection. Each enquiry is stored securely in this site's database so that it can be answered. Enquiries sent through the form are also passed to the system our team uses to manage client enquiries. Our main website, kirbychanandco.com, is operated on the Lofty platform and has its own privacy policy.
How long we keep it
We keep enquiry records for as long as needed to answer you and to meet our record keeping obligations as a registrant, then we delete or de-identify them. Records connected to a completed transaction are retained for the period required by law.
Your rights
You can ask us what personal information we hold about you, ask us to correct it or ask us to delete it where we are not required to keep it. Write to info@kirbychanandco.com and we will respond within a reasonable time, normally within thirty days.
If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada.
Security
This site is served over HTTPS. Enquiries are validated and filtered server side and secrets such as webhook addresses and spam filtering keys are held in server configuration and are never exposed in the pages you load.
Changes to this notice
If we change how we handle personal information we will update this page and change the date at the top.